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December 09, 2009

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Chuck Hollis

Hi Marc

Gotta appreciate that you're paid to write this stuff, but -- c'mon -- lighten up!

You'd think you were competing with us or something!

First, we're all pretty happy with EFD adoption, and the customer impact, and have been for a while. Not bad for a brand, spanking new storage technology.

When you have them in your product, you'll agree as well. You'll find out that customers love'em!

As we mentioned in our earnings call, V-Max adoption has been strong, and -- compared to other technology transitions we've done in the past -- is going better than usual.

"Way too early" on EFDs and FAST? Wow. How do you feel about FCoE, Atmos, etc.? Not to mention VMware, RSA, Iomega, Ionix, Avamar, etc.?

Sorry if the pace is causing you frustration.

Funny video clip, though ...

-- Chuck

marc farley

Thanks for commenting Chuck. It's OK for you to not acknowledge disappointments at EMC, but they certainly exist. Your bad timing on SSDs was exaggerated somewhat by the economy and that was a tough break for you folks. I'm also sure that EMC customers with SSDs probably do like them. I'd hope so anyway, considering the cost.

The FAST rollout lacked the pomp and circumstance that EMC normally brings to the table. There was obviously a calendar commitment to getting something FAST out the door and there wasn't a whole lot you could do about that. At least now you have a baseline for setting customer expectations for FAST 2.0

the storage anarchist

Ummm...Marc. Hello? Didja NOTICE the market share gains that EMC demonstrated in Q3. GAINS, dude, not back-pedalling. Across the board. And as Chuck notes, V-Max adoption is strong - as is SSD adoption.

FAST v1 should accellerate both SSD *AND* SATA adoption across Symm, CLARiiON, and Celerra - even if "all" it does is to automate data placement based on policy and usage patterns. You of all people should recognize that automation simplifies things, and frees up resources for other tasks. It's all about lowering the TCO.

Oh - and PS not required...FAST is intended for the storage admins, designed from the ground up for ease of use.

And for the record, FAST v1 is EXACTLY as we announced it back on April 14th, and it is GA without sacrificing ANY planned features or capabilities that we had scheduled on April 14th (in fact, we added a few bells and whistles since then). Hitting schedules with the defined content and quality is always a challenge, but the Symm team now has a track record of several years and releases.

It is that predictability that permits us to inform the market of our intentions in advance of delivery. Not everyone can pull that off.

So, you may choose to attack FAST and the pre-announcement strategy, but customers are thanking us for providing them a predictable roadmap against which to plan and budget. And many of your "prize" customers are now telling us that we have not only matched your value, they say we've exceeded it in numerous areas.

As to pomp and circumstance, you make me laugh. You attacked the market frenzy EMC created with V-Max, and now you attack the calm, informative, trusted partner approach used with FAST. I'm sure you'd prefer we just did press releases and left it at that...don't hold your breath :)

No, you just keep on firing away at EMC; at least that way your customers and prospects know which vendor you're most afraid of (and Chuck and I are happy to show them why!).

John F.

"First, we're all pretty happy with EFD adoption"

Hmmm. Anyone from STEC care to comment?

Thanks

John

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